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Current state of online applications for new connections
As of 2026, MEPCO does not have a fully end-to-end online new connection application system where you can submit all documents, track progress, and receive confirmation without any physical interaction. The process still requires at minimum a physical visit to your subdivision office to submit original documents and initiate the formal application.
However, two things have changed in recent years that do digitize parts of the experience:
MEPCO's official website (mepco.com.pk) has a customer services section where initial inquiry forms and load application requests can be submitted digitally. This doesn't replace the formal application but can serve as a first step to confirm the process and requirements for your specific location before you make the in-person visit.
Complaint and tracking for applications already in process can be done through the CCMS portal (ccms.pitc.com.pk), where a pending new connection application can be referenced by its application number for status updates — useful for following up without repeatedly visiting the office.
What you can do before the subdivision office visit
Use the time before your visit productively:
Confirm which subdivision covers your property. Your specific area maps to a specific subdivision. If you're in Multan, for example, you might be under Multan City Division or Multan Rural Division depending on your exact location. A quick call to the Multan Circle at 061-9220198 or the general helpline (118) can confirm which office you need to visit, saving you a wasted trip to the wrong subdivision.
Estimate your load requirement. Before applying, make a rough list of the electrical appliances and equipment you expect to run — ACs, refrigerators, motors, machinery if commercial. A broad estimate of total kW helps determine whether your application will be for a standard domestic load (typically up to 5 kW for basic households) or whether you need a higher sanctioned load requiring additional review. Getting this wrong and underestimating means a follow-up load extension application later.
Gather your documents. The core requirements are: your CNIC (original and photocopy), property ownership proof or owner's authorization if you're a tenant, and a site plan or location description. Having these ready before the visit makes the submission same-day rather than requiring a second trip.
What the formal application covers
When you submit at your subdivision office:
Application form — available at the counter, filled out on-site or downloaded from mepco.com.pk beforehand. Contains your personal information, property details, and requested load.
Document verification — the receiving officer checks originals against photocopies.
Load application detail — the specific kW you're applying for is recorded, which determines what kind of connection infrastructure is required.
Payment of application fee — a nominal processing fee is paid at the time of submission, separate from the eventual connection cost.
From there, the process follows the standard sequence: site survey by technical staff, demand notice issuance with the confirmed connection cost, payment of the demand notice, and then meter installation and energization.
Timeline expectations in 2026
The most important factor affecting your timeline is whether your property is in an area with existing nearby distribution infrastructure or whether new poles or extended cabling are needed:
Property near existing infrastructure: 2 to 4 weeks from complete application to energized connection in most subdivisions, though urban areas with higher workloads sometimes run longer.
Property requiring new poles or line extension: Considerably longer — 4 to 12 weeks is realistic depending on the scale of infrastructure work needed and the subdivision's current project load.
If your property is in a newer housing scheme that was recently developed, confirm with the subdivision whether the scheme's infrastructure has already been commissioned by MEPCO or is still pending — some newer schemes have physical distribution lines installed but not yet formally commissioned, which affects the application process and timeline differently from an area with no infrastructure at all.
Can you track your application status online?
Once your application is formally logged and you've received an application reference number from the subdivision office, you can:
- Follow up by phone at your circle office number
- Reference your application number at the CCMS portal (ccms.pitc.com.pk) under the complaint tracking section if your application status inquiry has been logged there
- Visit the subdivision office directly for the most specific status update
There's no standalone real-time application tracking portal specifically for new connections as of 2026. The subdivision office remains the most reliable source of accurate application status.
Common reasons applications get delayed
Missing or mismatched ownership documentation. The property's ownership documents need to match the applicant's name or include formal authorization from the registered owner if you're applying as a tenant or authorized representative.
Site survey pending. The technical inspection that confirms feasibility and identifies infrastructure requirements is a field activity — if the survey team has a heavy schedule, this step can create a bottleneck.
Demand notice payment lag. Once issued, demand notices have a validity period. If payment is delayed, the notice may lapse and need to be reissued, adding time.
Commercial or industrial load additional review. Applications for higher loads — commercial B-2 and above, or any industrial connection — involve more documentation and review steps than a straightforward domestic application.
Frequently Asked Questions
Can I apply for a MEPCO new connection online?
Not fully online. As of 2026, a physical visit to your subdivision office is still required to submit original documents and initiate the formal application. MEPCO's website offers some preliminary inquiry options, but the formal application requires in-person submission.
How much does a new domestic MEPCO connection cost?
Typically Rs. 7,000 to Rs. 15,000 for a standard domestic connection with existing nearby infrastructure, rising significantly if new poles, extended cabling, or a new transformer are needed. Your exact cost is confirmed in the demand notice issued after the site survey.
How long does a new MEPCO connection take?
For properties near existing infrastructure, 2 to 4 weeks from complete application to energized connection is typical. Properties requiring new infrastructure installation can take 4 to 12 weeks or longer.
Which office do I apply to?
Your local subdivision office — not the circle or head office. The subdivision that covers your specific property handles new connection applications. Call 118 or your circle helpline to confirm which subdivision serves your area.
What is a demand notice and what do I do when I get one?
A demand notice is the formal document specifying the total cost you need to pay before your connection can be energized — including security deposit, meter cost, and any infrastructure charges. Pay within the validity period stated on the notice to avoid having it lapse.
Can I apply as a tenant rather than the property owner?
Yes, with the property owner's written authorization, a copy of the rent agreement, and your own CNIC. The authorization letter should specifically state that the owner consents to a new connection application at the property.
Last updated: August 2026
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