How do I check my bill online?

Enter your 14-digit reference number in the bill checker tool at the top of this page. Your bill appears instantly with the payable amount, due date, and electricity usage. You can also check via SMS: send your reference number to 8119.

How do I check my bill without a reference number?

Use your 10-digit consumer ID instead — printed just below the 14-digit code on any previous bill. If you have lost all previous bills, visit your nearest subdivision office with your CNIC and they will retrieve your account details.

Can I check my bill by CNIC number?

No. The system does not allow bill lookup by CNIC through any online portal. The only valid methods are the 14-digit reference number and the 10-digit consumer ID. Anyone claiming otherwise is providing wrong information.

What is the MEPCO reference number?

It is the unique 14-digit code printed at the top-left corner of every electricity bill. It contains your subdivision code, batch number, and account number. This code stays the same across all your bills and identifies your specific connection.

Why is my electricity bill so high this month?

The most likely reasons: your monthly consumption crossed 200 kWh, moving all usage to unprotected tariff rates; FPA was higher this month; or an estimated reading was issued above your actual consumption. Check the bill breakdown line by line or use the bill calculator to verify.

How do I check if my bill has been paid?

When you check your bill online, look at the payment status field, which shows whether the current amount is paid or unpaid. Alternatively, check your next month's bill: if the previous amount appears in the arrears column it was not paid; if arrears show zero it was settled.

When does the bill come each month?

Meters are read on a rotating schedule per subdivision. Your billing cycle runs approximately 30 days. The bill is usually available online 2 to 3 days after the meter reading date, and the paper copy arrives 5 to 10 days after that.

What does EST mean on my electricity bill?

EST means the reading was estimated — the meter reader did not physically visit your premises that month. Your electricity usage was estimated based on past consumption. If the estimated amount looks significantly higher than usual, file a correction complaint.

What is a detection bill?

A detection bill is a penalty charge issued when electricity theft, meter tampering, kunda connections, or unauthorized load extension is found. It is calculated under Sections 39 and 39-A of the Electricity Act 1910 and is separate from your regular monthly bill.

How do I pay my MEPCO bill online?

The easiest methods are JazzCash and EasyPaisa, both taking under 2 minutes. Open the app, go to Bill Payment, select Electricity and MEPCO, enter your reference number, and confirm. You can also pay through any bank's mobile app, at an ATM, at a bank branch, or at a Pakistan Post office.

What is the helpline number?

For billing issues and general queries, call 118, available 24/7. Toll-free line is 0800-63726. To register a complaint by SMS, text to 8118. For online complaint registration and tracking, visit ccms.pitc.com.pk.

How do I get old electricity bills?

Check online using your 14-digit code — the PITC portal shows your last 12 months of billing history automatically. If you need older records, contact your nearest subdivision office with your CNIC and consumer ID.

What is MDI on my bill?

MDI stands for Maximum Demand Indicator. It appears on industrial and large commercial bills, measuring the peak power demand in kW drawn in any 30-minute window during the billing month. Domestic and small commercial connections do not have an MDI charge.

What is EX on my electricity bill?

EX stands for the previous reading, or Ex-reading. Your bill shows the previous month's meter reading and the current reading. The difference between them is the number of units consumed.

MEPCO Connection Change and Update Procedure — Name, Load, Meter, and Category

Types of Connection Updates Available

Update Type	When You Need It
Name change	Property purchased, landlord change, account holder deceased, spelling error on bill
Load extension	Adding new ACs, industrial equipment, commercial expansion requiring more kW
Meter relocation	Meter needs to move to a different position on the property
Category change	Domestic to commercial, or correcting a wrong category already on the account
Phase change	Single-phase to three-phase when load requirements increase
Tariff correction	Billed under wrong tariff category (commercial vs residential, etc.)

General Procedure — Applies to All Connection Updates

The process is broadly the same regardless of which specific change you need:

Step 1 — Visit your subdivision office. Bring your CNIC (original and photocopy), your most recent electricity bill, and any supporting documents specific to your change type (details below).

Step 2 — Submit a written application. A brief letter or the standard application form (available at the counter) stating your reference number, your name, and exactly what change you're requesting.

Step 3 — Document verification. The subdivision officer checks your identity and ownership documentation against the account records.

Step 4 — Technical inspection if required. Load extensions, meter relocations, and phase changes require a field visit by a technical team to confirm feasibility.

Step 5 — Payment of applicable charges. Some changes carry processing fees or infrastructure costs — load extensions and phase upgrades particularly. Get a written quote before proceeding.

Step 6 — Implementation and confirmation. Once approved, changes are made in MEPCO's system and reflected on the following bill. Get a written confirmation from the office with a reference number.

Name Change — Documents Required

A name change is one of the most requested updates — typically after a property sale, after a tenant vacates, or to correct a historical error.

Documents:

CNIC of the new registered consumer (original + copy)
Property ownership document showing the new owner's name (sale deed, registry, mutation, or allotment letter)
If the original account holder is deceased: death certificate + legal heirship certificate
If you're a tenant with owner authorization: rent agreement + owner's written authorization + owner's CNIC copy
Most recent electricity bill

Processing time: 7 to 15 working days. Change reflects on the next bill after approval.

Load Extension — Documents Required

If you're adding significant new electrical load — another AC, industrial machinery, a new floor to the building — you need a formal load extension before the equipment runs, not after.

Documents:

CNIC
Existing electricity bill
Written application specifying the additional load required (in kW)
In some cases, a licensed electrician's letter confirming the installation plan

What happens: A technical team surveys the site to confirm existing infrastructure can handle the additional load. If it can't, you may be asked to bear the cost of infrastructure upgrades (transformer upsizing, additional poles, etc.) before the extension is approved. Operating above your sanctioned load without approval risks detection bill proceedings.

Processing time: 2 to 4 weeks including site survey.

Meter Relocation — Documents Required

If your meter needs to physically move — because of construction, safety concerns, or the meter's current position being inaccessible — a relocation request is the correct process.

Documents:

CNIC
Existing bill
Written application explaining the reason for relocation and the proposed new location

What to expect: A technical team visits to assess feasibility and quote any wiring adjustment costs. The meter is moved only after payment of applicable charges. You are responsible for ensuring the new location meets MEPCO's access requirements — the meter reader must be able to reach it without entering locked private areas.

Category Change — Documents Required

If your connection is currently billed under the wrong category (commercial rates on what should be a domestic connection, or agricultural tariff where commercial should apply), a category correction can be requested.

Documents:

CNIC
Existing bill
Evidence supporting the correct category (property ownership type, business registration if commercial, nature of use)

Note: A category change can work both ways — if you're currently benefiting from a domestic rate on what is actually commercial use, applying for a category change may increase your bill. Get clarity on the likely outcome before proceeding.

Common Reasons Updates Are Delayed

Incomplete documentation at first submission — the most common cause. Bring originals and copies of everything listed for your specific change type before the visit.

Missing owner authorization for tenants — if you're a tenant and the bill is in the landlord's name, or vice versa, anything beyond a basic inquiry requires explicit authorization from the registered account holder.

Technical feasibility issues for load extensions — if the local infrastructure cannot support additional load, the extension is delayed until either the infrastructure is upgraded or the request is modified.

Pending arrears on the account — most update requests require the account to be in good standing (no overdue bills). Clear any arrears first.

Frequently Asked Questions

How do I change the name on my electricity connection?
Visit your subdivision office with your CNIC, the latest bill, and property ownership documentation showing the new name. Processing takes 7 to 15 working days and the change reflects on the following billing cycle.

Can I increase my sanctioned electricity load without visiting the office?
No — load extensions require a formal application, site inspection, and formal approval before any additional load can be added. Operating above your sanctioned load without approval risks a detection notice.

How long does a meter relocation take?
Typically 2 to 4 weeks from application to completion, depending on site survey scheduling and whether any infrastructure work is required.

Can I change from a commercial to domestic tariff category?
Yes, if your connection and property genuinely qualify for domestic tariff. A site survey will be conducted, and the change is only approved if the usage and property type confirm the domestic classification is correct.

What happens if I don't formally apply for a load extension and just add more equipment?
Operating beyond your sanctioned load is classified as unauthorized load use — one of the triggers for a detection bill under the Electricity Act. The formal extension process exists to prevent this outcome.

Last updated: August 2026
New connection guide · Bill name change guide · Detection bill guide · File a complaint

About the Author

Syed Muhammad Hassan Gillani is an SEO professional and digital content researcher focused on Pakistani utility information, with a specific focus on MEPCO billing across South Punjab's 13 districts. This guide was fact-checked against official NEPRA notifications and the PITC billing portal. Read the full author bio →