How do I check my bill online?

Enter your 14-digit reference number in the bill checker tool at the top of this page. Your bill appears instantly with the payable amount, due date, and electricity usage. You can also check via SMS: send your reference number to 8119.

How do I check my bill without a reference number?

Use your 10-digit consumer ID instead — printed just below the 14-digit code on any previous bill. If you have lost all previous bills, visit your nearest subdivision office with your CNIC and they will retrieve your account details.

Can I check my bill by CNIC number?

No. The system does not allow bill lookup by CNIC through any online portal. The only valid methods are the 14-digit reference number and the 10-digit consumer ID. Anyone claiming otherwise is providing wrong information.

What is the MEPCO reference number?

It is the unique 14-digit code printed at the top-left corner of every electricity bill. It contains your subdivision code, batch number, and account number. This code stays the same across all your bills and identifies your specific connection.

Why is my electricity bill so high this month?

The most likely reasons: your monthly consumption crossed 200 kWh, moving all usage to unprotected tariff rates; FPA was higher this month; or an estimated reading was issued above your actual consumption. Check the bill breakdown line by line or use the bill calculator to verify.

How do I check if my bill has been paid?

When you check your bill online, look at the payment status field, which shows whether the current amount is paid or unpaid. Alternatively, check your next month's bill: if the previous amount appears in the arrears column it was not paid; if arrears show zero it was settled.

When does the bill come each month?

Meters are read on a rotating schedule per subdivision. Your billing cycle runs approximately 30 days. The bill is usually available online 2 to 3 days after the meter reading date, and the paper copy arrives 5 to 10 days after that.

What does EST mean on my electricity bill?

EST means the reading was estimated — the meter reader did not physically visit your premises that month. Your electricity usage was estimated based on past consumption. If the estimated amount looks significantly higher than usual, file a correction complaint.

What is a detection bill?

A detection bill is a penalty charge issued when electricity theft, meter tampering, kunda connections, or unauthorized load extension is found. It is calculated under Sections 39 and 39-A of the Electricity Act 1910 and is separate from your regular monthly bill.

How do I pay my MEPCO bill online?

The easiest methods are JazzCash and EasyPaisa, both taking under 2 minutes. Open the app, go to Bill Payment, select Electricity and MEPCO, enter your reference number, and confirm. You can also pay through any bank's mobile app, at an ATM, at a bank branch, or at a Pakistan Post office.

What is the helpline number?

For billing issues and general queries, call 118, available 24/7. Toll-free line is 0800-63726. To register a complaint by SMS, text to 8118. For online complaint registration and tracking, visit ccms.pitc.com.pk.

How do I get old electricity bills?

Check online using your 14-digit code — the PITC portal shows your last 12 months of billing history automatically. If you need older records, contact your nearest subdivision office with your CNIC and consumer ID.

What is MDI on my bill?

MDI stands for Maximum Demand Indicator. It appears on industrial and large commercial bills, measuring the peak power demand in kW drawn in any 30-minute window during the billing month. Domestic and small commercial connections do not have an MDI charge.

What is EX on my electricity bill?

EX stands for the previous reading, or Ex-reading. Your bill shows the previous month's meter reading and the current reading. The difference between them is the number of units consumed.

MEPCO Complaint — Email Address, Phone Numbers, and Online Portal (All Methods 2026)

The single most effective method: CCMS online portal

The Customer Complaint Management System at ccms.pitc.com.pk is the official online complaint portal operated by PITC on behalf of all DISCOs including MEPCO. Filing here creates a formal, timestamped, trackable record — which is why it tends to produce faster, more accountable resolution than a phone call that leaves no paper trail.

How to file on CCMS:

Visit ccms.pitc.com.pk on your phone or computer
Click "Register Complaint" or "New Consumer Complaint"
Enter your 14-digit reference number
Select the complaint category: Billing Complaint, Meter Issue, Name Correction, etc.
Describe the issue specifically — state the billing month, the reading shown, your actual reading, and the exact discrepancy
Upload a photo of your meter or bill if possible
Submit — you receive a complaint reference number via SMS or on screen
Track your complaint status using that reference number on the same portal

NEPRA's mandate: most billing complaints must be resolved within 7 to 15 working days of filing. If that deadline passes without resolution, you can escalate directly to NEPRA from the same portal.

MEPCO complaint email address

complaint@mepco.com.pk

This is the official MEPCO email address for consumer complaints. Email complaints work best for issues you need to document in writing — detection bill disputes, name correction requests where you're attaching scanned documents, or escalation when a subdivision office hasn't responded within the expected timeframe.

When emailing, include:

Your full name as on the bill
Your 14-digit reference number
The specific issue and billing month in question
Any supporting documents as attachments (bill copy, meter photo, payment receipt)
A clear statement of what resolution you are requesting

Keep a copy of every email you send — the sent-mail record with timestamps serves as documentation if the matter escalates.

All official phone numbers

Purpose	Number	Availability
General helpline	118	24/7
Toll-free consumer line	0800-63726	Business hours
Complaint registration by SMS	8118	24/7
Bill check by SMS	8119	24/7

When calling 118: Ask the operator to formally log your complaint and issue you a complaint reference number. A phone call without a logged complaint number is just a conversation — there's no official record, no follow-up obligation, and no way to escalate or track. Specifically requesting "please register a formal complaint and give me a reference number" before describing your issue ensures your call produces something actionable.

Circle-wise phone numbers — for escalation above subdivision level

If your subdivision office hasn't resolved your issue within the expected timeframe, the next level is your circle office:

Circle	Phone number
Multan Circle	061-9220198
Bahawalpur Circle	062-9250102
Rahim Yar Khan Circle	068-9230160
DG Khan Circle	064-9239229
Sahiwal Circle	040-9200305
Muzaffargarh Circle	066-9200065
Vehari Circle	067-3360282
Bahawalnagar Circle	063-9239031

Each city page on this site also lists the specific circle contact for that district — Multan, Bahawalpur, DG Khan, Sahiwal, and all others.

In-person at your subdivision office — still the best for meter issues

For complaints that involve physical evidence — a meter you believe is running fast, a damaged meter, a seal that looks unusual, an actually incorrect reading you can demonstrate by showing your current meter — visiting your subdivision office in person is often the fastest resolution path. Bring:

CNIC (original)
The disputed bill
A photograph of your current meter reading (taken that day, before leaving)

Ask to speak with the Revenue Officer or Meter Inspector, not just the front-desk staff. State your complaint specifically and request that it be logged with a written acknowledgment and date stamp — don't leave without a reference.

When to escalate to NEPRA directly

If your complaint has been unresolved for more than 15 working days after filing with MEPCO, NEPRA has regulatory authority to intervene:

NEPRA consumer complaint portal: nepra.org.pk → Consumer Services
NEPRA helpline: 051-9207200

NEPRA tracks DISCO performance on complaint resolution and takes unresolved consumer cases seriously. Filing at the regulatory level is a legitimate escalation, not an extreme measure — MEPCO is required to respond to NEPRA-forwarded complaints with urgency.

What makes a complaint actually get resolved faster

The complaints that move fastest share one characteristic: they are specific. "My bill is wrong" is a complaint. "My August 2026 bill (Ref: XXXXXXXXXXXXXX) shows present reading 9,840 but my meter currently reads 9,700, a difference of 140 units, marked as EST — I am requesting a correction to the actual reading of 9,700" is a complaint that the Revenue Officer can act on immediately.

The more precisely you can state the discrepancy — which month, which reading, how many units, what the difference means in rupees — the less back-and-forth is required and the faster the resolution typically arrives.

Frequently Asked Questions

What is the MEPCO complaint email address?
complaint@mepco.com.pk — the official email for consumer complaints. Include your reference number, full name, the specific billing issue, and supporting documentation.

What is the MEPCO complaint helpline number?
118, available 24 hours a day. When calling, specifically ask the operator to log your complaint formally and give you a complaint reference number.

How do I file a complaint online about my MEPCO bill?
Use the official CCMS portal at ccms.pitc.com.pk — enter your reference number, select the complaint type, describe the issue with specific details, and submit. You receive a trackable reference number immediately.

How long does MEPCO take to resolve a billing complaint?
NEPRA's guideline is 7 to 15 working days for most billing complaints. Meter testing cases may take up to 30 days. If unresolved after 15 working days, escalate to NEPRA at nepra.org.pk.

Can I file a complaint by SMS?
Yes — send your complaint details to 8118 from any mobile network. This is faster than calling but offers limited ability to convey complex details. For anything requiring documentation or follow-up, use the CCMS portal or email.

What if my subdivision office ignores my complaint?
Escalate to your circle office using the circle phone numbers listed on this page, or file directly with NEPRA's consumer affairs department. Having the original complaint reference number from your subdivision filing strengthens your escalation significantly.

Last updated: August 2026 | MEPCO complaint email: complaint@mepco.com.pk | Helpline: 118
Full complaint filing guide · Detection bill appeal process · Check your bill online · Bill payment guide

About the Author

Syed Muhammad Hassan Gillani is an SEO professional and digital content researcher focused on Pakistani utility information, with a specific focus on MEPCO billing across South Punjab's 13 districts. This guide was fact-checked against official NEPRA notifications and the PITC billing portal. Read the full author bio →