How do I check my bill online?

Enter your 14-digit reference number in the bill checker tool at the top of this page. Your bill appears instantly with the payable amount, due date, and electricity usage. You can also check via SMS: send your reference number to 8119.

How do I check my bill without a reference number?

Use your 10-digit consumer ID instead — printed just below the 14-digit code on any previous bill. If you have lost all previous bills, visit your nearest subdivision office with your CNIC and they will retrieve your account details.

Can I check my bill by CNIC number?

No. The system does not allow bill lookup by CNIC through any online portal. The only valid methods are the 14-digit reference number and the 10-digit consumer ID. Anyone claiming otherwise is providing wrong information.

What is the MEPCO reference number?

It is the unique 14-digit code printed at the top-left corner of every electricity bill. It contains your subdivision code, batch number, and account number. This code stays the same across all your bills and identifies your specific connection.

Why is my electricity bill so high this month?

The most likely reasons: your monthly consumption crossed 200 kWh, moving all usage to unprotected tariff rates; FPA was higher this month; or an estimated reading was issued above your actual consumption. Check the bill breakdown line by line or use the bill calculator to verify.

How do I check if my bill has been paid?

When you check your bill online, look at the payment status field, which shows whether the current amount is paid or unpaid. Alternatively, check your next month's bill: if the previous amount appears in the arrears column it was not paid; if arrears show zero it was settled.

When does the bill come each month?

Meters are read on a rotating schedule per subdivision. Your billing cycle runs approximately 30 days. The bill is usually available online 2 to 3 days after the meter reading date, and the paper copy arrives 5 to 10 days after that.

What does EST mean on my electricity bill?

EST means the reading was estimated — the meter reader did not physically visit your premises that month. Your electricity usage was estimated based on past consumption. If the estimated amount looks significantly higher than usual, file a correction complaint.

What is a detection bill?

A detection bill is a penalty charge issued when electricity theft, meter tampering, kunda connections, or unauthorized load extension is found. It is calculated under Sections 39 and 39-A of the Electricity Act 1910 and is separate from your regular monthly bill.

How do I pay my MEPCO bill online?

The easiest methods are JazzCash and EasyPaisa, both taking under 2 minutes. Open the app, go to Bill Payment, select Electricity and MEPCO, enter your reference number, and confirm. You can also pay through any bank's mobile app, at an ATM, at a bank branch, or at a Pakistan Post office.

What is the helpline number?

For billing issues and general queries, call 118, available 24/7. Toll-free line is 0800-63726. To register a complaint by SMS, text to 8118. For online complaint registration and tracking, visit ccms.pitc.com.pk.

How do I get old electricity bills?

Check online using your 14-digit code — the PITC portal shows your last 12 months of billing history automatically. If you need older records, contact your nearest subdivision office with your CNIC and consumer ID.

What is MDI on my bill?

MDI stands for Maximum Demand Indicator. It appears on industrial and large commercial bills, measuring the peak power demand in kW drawn in any 30-minute window during the billing month. Domestic and small commercial connections do not have an MDI charge.

What is EX on my electricity bill?

EX stands for the previous reading, or Ex-reading. Your bill shows the previous month's meter reading and the current reading. The difference between them is the number of units consumed.

How to Change the Name on Your MEPCO Electricity Bill — Complete Guide 2026

Why the name on the bill matters more than most people realize

Beyond the obvious issue of accuracy, having the wrong name on your electricity bill creates practical problems in specific scenarios: when you're applying for a loan or utility certification that references your bill, when a property changes hands and the new owner wants clarity of ownership, when a death in the family means an account needs to be transferred, or when you're trying to demonstrate residence at an address for any official purpose. In all of these cases, a bill in the wrong name undermines what should be a straightforward document.

What situations require a name change

Property purchased from previous owner: The bill still shows the seller's name after the property transaction. The new owner wants the connection transferred to their name.

Deceased account holder: A family member who was the registered consumer has passed away and a surviving family member or heir needs to take over the account.

Tenant-registered connection: A previous tenant registered the connection in their own name. The landlord or new tenant needs it corrected.

Spelling or data entry error: The name was entered incorrectly in the original application and has never matched the actual consumer's CNIC.

Marriage-related name change: Applicable in cases where a consumer's legal name has formally changed.

Documents required

The exact documentation varies by scenario, but the core requirements are:

For all cases:

CNIC of the new applicant (original + photocopy)
Most recent electricity bill
Written application requesting the name change

For property purchase:

Property sale deed / registry document showing the new owner's name
OR a mutation document from the relevant land record authority confirming transfer

For deceased account holder:

Death certificate of the original registered consumer
Legal heirship certificate or succession certificate if the property passes to a specific heir
CNIC of the person applying to take over the account

For landlord/tenant corrections:

If the bill was registered by a previous tenant: the landlord's ownership document and a statement that the previous tenant no longer occupies the property
Property ownership document (registry, allotment letter, or authority document)

For spelling corrections:

Your CNIC showing the correct spelling as the authoritative document
The current bill showing the incorrect spelling

Step-by-step process

Step 1 — Visit your subdivision office. Name change requests are processed at the subdivision level. Bring all original documents and their photocopies. The subdivision name is printed on your electricity bill.

Step 2 — Submit a written application. A simple formal request letter addressed to the Sub-Divisional Officer (SDO) stating your name, your reference number, the current incorrect name on the bill, the correct name it should show, and your reason for the change. The office may also have a standard form for this purpose — ask at the counter.

Step 3 — Document verification. The receiving officer checks originals against copies and logs the application in the system. Ask for a written acknowledgment with a date stamp and application number.

Step 4 — Internal processing. The subdivision office forwards the application to the circle office for approval. This step is where most of the processing time is spent — it's an administrative review, not a technical one.

Step 5 — Confirmation. Once approved, the name update reflects on your next billing cycle. Confirm by checking your bill online after the next meter reading date — the updated name should appear in the consumer details section.

How long does it take?

Typically 7 to 15 working days from complete document submission to confirmation at the subdivision level. The correction reflects on the next bill generated after approval is processed.

If more than 20 working days have passed with no update, follow up at the subdivision office with your application number. If the response is still unclear, escalate through the CCMS portal (ccms.pitc.com.pk) referencing your application number — consumer records correction falls within the portal's complaint categories.

Can you change the name online?

Not through any standalone portal as of 2026. This process requires original document verification which cannot currently be done remotely. The subdivision office visit is required at least once to submit the original documents.

What about paying the bill while a name change is pending?

Yes — your bill still needs to be paid normally during the name change processing period. The reference number is unchanged, the due date is unchanged, and all payment methods work identically regardless of what name currently appears on the account. Don't withhold payment while waiting for a name correction — the correction is administrative and separate from your payment obligation.

Frequently Asked Questions

How do I change the name on my MEPCO electricity bill?
Visit your subdivision office with your CNIC, the current bill, property ownership documents, and a written application. The process is handled in person — it cannot currently be done online. Processing typically takes 7 to 15 working days, with the corrected name appearing on the next bill after approval.

What documents do I need to transfer an electricity bill after a property purchase?
Your CNIC, the most recent bill, and property transfer documentation — either a sale deed/registry showing your name as new owner, or a mutation document from the land record authority confirming the transfer.

Can I still pay my electricity bill while the name change is being processed?
Yes — your reference number and payment process are unchanged during the name change. Payment must continue normally based on the due dates regardless of the administrative correction in progress.

How long does a MEPCO name change take?
Typically 7 to 15 working days from complete document submission for the subdivision-level processing, with the corrected name appearing on the following billing cycle after approval.

What if the bill is in a deceased person's name?
Apply at the subdivision office with the death certificate, a legal heirship or succession document if required, your own CNIC, and ownership documentation. The process is similar to a standard name change with the additional probate documentation.

Can the name change be done without visiting the office?
Not currently. Original document verification requires a physical visit to the subdivision office. Future digitization may change this, but as of 2026 the in-person visit is a required step.

Last updated: August 2026
File a billing complaint · Duplicate bill download · New connection guide · Check your bill online

About the Author

Syed Muhammad Hassan Gillani is an SEO professional and digital content researcher focused on Pakistani utility information, with a specific focus on MEPCO billing across South Punjab's 13 districts. This guide was fact-checked against official NEPRA notifications and the PITC billing portal. Read the full author bio →